Terms & Conditions

T&C's in short:

  • By ordering any of our products, you agree to be bound by these terms & conditions.

  • All personal information you provide us with or that we obtain will be handled by LUXELABEL Hair as responsible for the personal information.

  • The price applicable is that set at the date on which you place your order.

  • Shipping costs and payment fees are recognized before confirming the purchase.

  • Card information is transmitted over secure SSL encryption and is not stored.

  • Please note that local taxes, customs and duties may occur.

  • All hair extensions are final sale, exchange only on unopened hair. 

  •  LUXELABEL Hair tape in extensions are for professional use only, applying them yourself or going to an untrained hairstylist will result in improper application and the extensions will not work properly. Please use a certified professional to ensure that this product lasts and works properly. LUXELABEL Hair will not refund any orders for issues with slipping. 

  • LUXELABEL Hair will only speak with professional hairstylists with valid certification for all issues regarding slipping. 

    Terms & Conditions

    This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

    By placing an order at LUXELABEL Hair, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at LUXELABEL Hair for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

    Personal Information

    All personal information you provide us with or that we obtain will be handled by LUXELABEL Hair as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to LUXELABEL Hair and will not be shared with other third parties. 

    Payment

    All products remain to LUXELABEL Hair property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from LUXELABEL Hair.

    All transfers conducted through LUXELABEL Hair are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

    Terms & Conditions - short list

    • By ordering any of our products, you agree to be bound by these terms & conditions.

    • The price applicable is that set at the date on which you place your order.

    • Shipping costs and payment fees are recognized before confirming the purchase.

    • Card information is transmitted over secure SSL encryption and is not stored.

    • Please note that local taxes may occur.

    • All items must be returned in their original packaging.

    • All hair care items are final sale.

    • 14-day return policy begins from the day you place your order.

    TERMS AND CONDITIONS
    In using this website you are deemed to have read and agreed to the following terms and conditions:

    The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company, LUXELABEL Hair. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

     

    Return & Exchange Policy: ALL HAIR EXTENSIONS ARE FINAL SALE, EXCHANGE ONLY.

    All LUXELABEL Hair extensions come sealed with a security void tab. Once opened, the hair cannot be returned or exchanged for any reason. This is according to Regulated Hygiene Laws, hair extension exchanges and returns must have the seal intact and not broke, no exceptions can be made. Our packaging is clear and you can see the color without needing to open it. Absolutely no exchanges or returns of opened packages are possible.

    We will gladly accept any  exchanges within the 14-day purchase period, provided the item has not been used or opened. All exchanges are required to meet the return standards. Exchange requests must be made within the 14 days of delivery. Per hygiene laws and for sanitary purposes, we cannot accept returns/exchanges on hair that has been used or opened because it is a real human hair product. Once this sticker has been opened the hair is considered used.  The customer is responsible for return shipping and will be charged $10.00 for shipping AUS and a $25.00 fee for international shipment to exchange the product. 

    • All items must be returned in their original packaging.

    • All hair care items are final sale.

    • 14-day return policy begins from the day your order is delivered.

    • LUXELABEL Hair assumes no responsibility for merchandise damaged or loss by carrier handling the returned merchandise.

    • You will be responsible for paying all return shipping costs.

    • Allow up to 1 week for the credit to appear on your statement.

    This Company does not exclude liability for any damage caused due to improper installation. After the sale we are not liable for any defects, damages, or misuse of products. We will not be held responsible for any damages caused to the client’s hair during and/or after the hair extension application process. All stylists and consumers agree to use LUXELABEL Hair products at their own risk. LUXELABEL Hair will not be held liable for any costs associated with the installation or removal of the product, no exceptions. 

    PAYMENT

    All major Credit and Debit Cards and PayPal are all acceptable methods of payment. Our Terms are payment in full prior to shipment of any products. All goods remain the property of the Company until paid for in full.

     

    Exclusions and Limitations 

    The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

    excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and 

    excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. 

    DELIVERY OF ITEMS

    It may take 1 business day to process your order. LUXELABEL  Hair does not take responsibility for products that are lost or stolen after they have shipped with proper tracking.  We are not responsible after we have shipped any items. Please contact carrier for any lost packages. We are not responsible for the postal carriers.

    DUTIES AND TAXES

    All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination.

    COLOURS

    We cannot guarantee that your computer monitor's display of any color will be exactly the same of the color of the hair.

    Links from this website 

    We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

    Copyright Notice 

    The entire content published on this Site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.luxelabelhair.com Copyright 2016, LUXELABEL Hair, PTY LTD. ALL RIGHTS RESERVED. You also grant the right to use any content you provide via email or social media for its own purposes including republication in any form or media. Once sent to us we have the right to use your work with proper credit.

    Communication

    Contact information, can be found on our Contact Us link on our website.

    Notification of Changes

    The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. 

     

    Additional Information

    LUXELABEL Hair reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, LUXELABEL Hair has the right to cancel the order and refund any amount paid in the best way. LUXELABEL Hair shall also notify the customer of equivalent replacement products if available.

    Please send all inquiries to info@bellavihair.com

    These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.   

    ©LUXELABEL Hair Extensions 2016 All Rights Reserved